Frequently Asked Questions¶
Smart Battery Management¶
How do you manage not to drain my battery?¶
Our solution uses optimised algorithms to retrieve a device’s location and transfer data. Our patented algorithms and our innovative non-linear approach uses less than 1% per hour which is 10 times better than industry standards. Our system monitors battery level, speed, direction and other context sensors, and manages its own CPU usage to ensure an optimised end-user experience.
How does GeoMoby track users location?¶
Our SDKs use multiple sensors available on your phone including GPS, WiFi, Cell towers, BLE sensors, accelerometer, gyroscope, and automatically adjusts power and bandwidth consumption to maximise accuracy.
Will the GeoMoby SDK still work if my users turn GPS off?¶
Yes - we do not rely on only one sensor and our SDKs will adjust themselves according to the availability of sensors in the user’s device.
Does it work even if the app is closed?¶
Absolutely! Our SDKs run quietly in the background and do not require the app to be in the foreground.
NOTE - new restrictions implemented in Android 8.0 (Oreo) do require that your app has a persistent notification in the pull-down list however this, when properly configured, is very unobtrusive.
Our SDKs¶
I have set up a geofence, entered it but I have never received a geo-message on my phone… What’s going on?¶
It can be due to poor sensor quality at the time you entered the geofence, or a misconfiguration of your callbacks. We recommend your developers carefully read our online documentation and check all your parameters (API key, events type, conditions, geofence radius, etc.). You can also send an email to our support team at support@geomoby.com.
Which platforms does GeoMoby support?¶
We support iOS 9 and up and Android 2.3 (Gingerbread) and up. GeoSync support for Android is available from Android 4.0 (Ice Cream Sandwich). iBeacon support for Android is available from Android 4.3 (Jelly Bean).
How accurate is GeoMoby’s geolocation service?¶
We provide accuracy of around 5m outdoors, approximately 20m indoors without any additional hardware. The accuracy depends on the quality and coverage of GPS / WiFi / Cell towers / Bluetooth and other sensors.
Real-time & contextual data, Analytics & Privacy¶
Is the number of geofences that I can add limited?¶
No, you can add an unlimited number of geofences on both iOS and Android platforms.
What kind of analytics can you offer?¶
Conversion rate, usage per location, dwell time and heatmaps are amongst the analytics you can access via your dashboard. Get in touch with us and let us know the kind of analytics that are important to you - we are always improving our analytics offering.
Do I need to submit an update to Google Play or Apple Store each time I make changes to my geofences?¶
No – geofences can be updated from our web portal or via Restful web services and devices will automatically receive these updates over the air when they next check in. If you wish to ensure that all of your devices receive your changes ASAP you can use our GeoSync solution.
What about my users’ privacy?¶
At GeoMoby, we DO NOT transfer or share any personal data and we will never do that in order to be compliant with Data Privacy Laws. We are using a concept of tags for you to link a device with your own system and retrieve the user’s profile but that’s all.